Help Centre
Your Questions, Answered.
Everything you need to know about booking, tracking, coverage, and how we handle your deliveries.
Booking & Quotes
Use our online quote form or call us directly. Share collection, drop-off, timing, and any handling notes — we typically respond by email within an hour during working hours.
We evaluate factors such as timeline, budget, cargo specifications, and destination. Our team then recommends a service that balances speed, cost, and reliability.
Yes. For repeating routes or regular volume, we provide tailored contract pricing — get in touch with details and we will put together a proposal.
Delivery & Tracking
Yes. You will receive the driver’s contact information and live location, giving you full visibility from pick-up to delivery.
For most Central London locations we can dispatch within the hour during working times. Outer London and the surrounding counties typically take a little longer depending on traffic.
Yes — our drivers confirm completion and we will follow up by email if you would like a written confirmation for your records.
Coverage & Cargo
We operate across London, Surrey, Buckinghamshire, and Hertfordshire — and can arrange longer-distance deliveries across the UK upon request.
Absolutely. Fragile handling, padded vehicles, and discreet transport are part of our specialist services — let us know in advance so we send the right vehicle and crew.
Our fleet ranges from small vans to vehicles up to 3.5T. For two-person crew or particularly large items, please mention this when requesting a quote.
Payments & Accounts
We accept bank transfer for one-off jobs, and offer monthly invoicing for established business accounts.
Yes. We can set up a credit account with monthly billing for regular business clients — contact us to apply.